1. Our Commitment
Abandoned Child South Sudan (ACSS) is committed to protecting the privacy of our donors. We understand that trust is essential, and we take our responsibility to protect your personal information seriously.
2. Information We Collect
We collect the following information from donors:
- Name and contact information (address, email, phone)
- Donation amount and frequency
- Payment method and transaction details
- Program preferences (where applicable)
- Communication preferences
- Feedback and survey responses
3. How We Use Donor Information
We use donor information for:
- Processing donations and issuing tax receipts
- Keeping donors informed about impact and programs
- Acknowledging and thanking donors
- Complying with legal and regulatory requirements
- Improving our fundraising and communications
- Internal record keeping
4. Data Security
We implement strict security measures to protect donor information:
- All payment information is processed through Stripe with industry-standard encryption
- We never store full credit card numbers on our servers
- Access to donor information is limited to authorized personnel
- All data is stored securely with appropriate safeguards
5. Information Sharing
We do not sell, trade, or share donor information with third parties for marketing purposes.
We may share information with:
- Service providers (e.g., payment processors, email services) under strict confidentiality agreements
- Legal authorities when required by law
- Auditors and regulatory bodies as required
6. Donor Rights
Donors have the right to:
- Request a copy of the information we hold
- Request correction of inaccurate information
- Request deletion of information
- Opt out of communications at any time
- Request information about how donations are used
- Request anonymity for donations
7. Transparency & Accountability
We are committed to transparency in our fundraising and operations:
- 97% of all donations go directly to programs
- Annual financial statements are publicly available
- Impact reports are published regularly
- We adhere to the International Code of Ethics for Fundraisers
8. Donor Bill of Rights
We support and adhere to the Donor Bill of Rights, which states that donors have the right to:
- Be informed of the organization's mission and use of funds
- Be informed of the identity of those serving on the governing board
- Have access to financial statements
- Be assured that gifts will be used for their intended purposes
- Receive appropriate acknowledgment and recognition
- Be assured that information about their donations is handled with respect and confidentiality
- Have the opportunity to have their names removed from mailing lists
- Feel free to ask questions and receive prompt, truthful answers
9. Contact Information
If you have questions about our donor privacy policy, contact us:
Abandoned Child South Sudan
Email: donor@acss.org
Phone: +211 912 345 678
10. Policy Changes
We may update this policy periodically. Changes will be posted on this page with an updated date.